Sample Sales and Marketing Resume

Name

PRODUCT DEVELOPMENT AND SALES PROFESSIONAL STRENGTHS

♦ Possess a diverse telecommunications and Managed Network Solutions (MNS) background making me adept at creating Network Management Solutions (NMS) and/or MNS products and/or services. ♦ Viewed as the go-to-person for custom Managed Network Solutions. ♦ Selected frequently by Sales to develop custom MNS solutions and make presentations to customers.

♦ Sold first Netflow product/service as a MNS service. ♦ Sold one of the largest Visual Networks solutions. ♦ Developed RFP responses (content, solutions, pricing) for two of Verizon’s largest managed IPT customers ♦ Proficient at presenting value positioning to a diverse audience.

VERIZON PROFESSIONAL EXPERIENCES

Consultant-Project/Program Management  ● Verizon Business, Ann Arbor, MI  ● 2006 - Present
Provide support to Implementation Managers (IMs) in the field (Corporate, Premier, and Gove/Ed sale segments) for all matters related to Customer Premise Equipment (CPE) sales, processes systems, communications, and training. Duties included:

♦ Working with marketing, process assurance, application and program developers, and various back office support organizations.

♦ Identify and recommend solutions to improve CPE Order Processing experience and efficiency:  Employee Performance Support System (EPSS) , Business Process Management(BPM) , Web Survey application, Real Simple Syndication (RSS) and Text Messaging/Mobility statusing solutions.

Senior Staff Consultant  ● Verizon Business, Ann Arbor, MI  ● April  2002 – September 2006
A member of a team that supported Sales in response to reactive and proactive pursuits for opportunities typically over $5 million in revenue.  We analyzed and pursued Request For X(RFx: Proposal, Quote, Information) opportunities and/or proactive endeavors, developed creative, viable, and compelling solutions, positioned and promoted Verizon, and ensured service delivery and operational readiness and capability.  The team analyzed opportunities that included both Voice (TDM and VoIP) and Data environments. My area of expertise was CPE and Managed Network Solutions (MNS):

♦ Collaborated with Sales, IT Service Management, Complex Solutions, Marketing, Legal, and Finance organizations to develop content, responses, and presentations for standard and custom solutions (non-standard service offering) and pricing (cost, burden, fringe, margin, price).

♦ Associated CPE services in addition to procurement would/could included: staging, installation, professional services, program management office, project management, network assessments, managed networks services (FCAPS) and ITIL facets), managed security, server monitoring, application monitoring, transaction monitoring, call center, and training among others.

♦ Assessed competitors capabilities and identified points of product/service differentiation.

♦ Introduced the concept of, and, actively participated in the development of a Return on Investment and Total Cost of Ownership tool/application for prospective MNS customers. This also included a Verizon MNS build vs. buy or insource vs. outsource value proposition/positioning document.

♦ Collaborated with Verizon's Electronic Data Systems (EDS) partner liaison and Marketing in developing a Service Plan Description and Statement of Work for a joint go to market Managed Help Desk service. Collaborated with Marketing in this endeavor.

♦ Collaborated with Verizon’s International Business Machines (IBM) partner liaison and Marketing in assessing the viability of a joint go to market MNS service.

♦ Requested to be a guest speaker at two separate Network Management System (NMS) vendor conferences. Featured topics included: (1) Business Service Management and effective IT Management and (1) Application Performance Management.

♦ Worked with Verizon MNS Marketing personnel and Product Managers to identify market demand, trends, and emerging technologies. Provided supporting research and analysis for business case development.

♦ Interacted with Cisco Product Managers/Marketing personnel in various capacities for the following products/solutions:

OTHER PROFESSIONAL EXPERIENCES

Manager-Customer Network  ● CTE Communication Corp (CGECC), Ann Arbor, MI  ● April 1999
Appointed by the customer’s VP of IT to lead a committee responsible for identifying, evaluating, and recommending network, CPE, software distribution, anti-virus, and remote control tools.

♦ Member of GTECC’s largest and most diversified outsourcing transition team. Responsibilities included: lead engineer, discovery of client’s network, creating standard operating procedures, training engineering staff, setting up NOC for monitoring and managing client’s network, identifying, evaluating, and recommending tools to meet contractual obligations.

♦ The net result was approximately a $2,000,000 investment in network, desktop, and server management, monitoring, software distribution, and anti-virus systems.

Systems Engineer ● CTE Communications Corp (GTECC) , Ann Arbor, MI ● December 1997-April 1999
Monitored and managed multiple client’s networks. Worked with customers IT Operations personnel, remote technicians, and third party vendors to resolve network issues.

Network Administrator ● Texas Dept of Transportation (TxDOT), Ann Arbor, MI ● January 1997-December 1997
Supported WAN and LAN by working with remote office personnel, NOC personnel, and vendors to resolve network related issues and writing Requests for Proposals (RFP) as needed.

Telecommunications Specialist  ● Michigan Dept of Transportation, Ann Arbor, MI  ● 1994-1997
Was LAN/WAN administrator for RTS project (Registration Title System). Installed client-server and telecommunication equipment in every county Tax Assessor Collector’s office in Texas to the total of 2,200 on-line end users. Designed, installed and supported Network equipment including gateways, circuits, servers, desktops, hubs and switches, and mainframe (host and front end processors). Worked personally with Tax Assessor Collectors from the largest counties in Michigan. Represented Michigan in pre and post implementation and on-going support and service meetings.

ADP Equipment Operator ● Michigan Department of Transportation, Ann Arbor, MI  ● October 1991-December 1996
Monitored and operated mainframe (Amdahl and IBM) and mainframe operating system (MVS, XA, and ESA). Monitored host for performance, IPL host and front-end processors (approx. 28, 3725 & 3745), IML control units, prioritize jobs, and monitor host applications such as ROSCOE, TSO, CICS, JES2, and DATABASES. Conducted system backups and administered Intergraph VAX system.

Telecommunications Systems Specialist ● United States Air Force, Randolph AFB San Antonio, TX ● 1984-1990
Assumed security access and authorization responsibilities for the base communications center as shift supervisor. Processed, transmitted, analyzed, and documented 28,000+ and 3,800+ outgoing messages monthly. Monitored center functions and procedures as per defense matters and general inter/intrabase communications.

Systems Operator ● United States Air Force , Misawa Air Base, Misawa Japan ● 1982-1994
Operated sophisticated electronic computer formatted systems and analog/digital systems.  Trained and evaluated new personnel.

EDUCATION/TRAINING

Washtenaw Community College, Ypsilanti, MI	Business Administration – 30 hours
University of Michigan, College of Business, Ann Arbor, MI	Management Information Systems – 50 hours
Ongoing Professional Training  Courses – 1985 to present	Problem-solving, leadership, management, quality, market research, and presentation skills